FAQ
Frequently Asked Questions
Ordering & Parts
Q: Are your parts genuine OEM?
Yes, we source genuine OEM (Original Equipment Manufacturer) parts directly from Japan. Each part comes with the original manufacturer packaging and part numbers.
Q: How can I find the right part for my vehicle?
You can search by OEM part number using our search bar. If you know your vehicle make, model, and year, you can also browse by category. If you need help, contact us with your vehicle details and we will assist you.
Q: Can I order parts that are not listed on your website?
Yes! We have access to a wide range of Japanese auto parts. Please contact us with the part number or vehicle details, and we will check availability and pricing for you.
Q: Do you sell aftermarket parts?
We primarily focus on genuine OEM parts, but we also carry select high-quality aftermarket parts. Each listing clearly indicates whether the part is OEM or aftermarket.
Shipping
Q: Do you ship internationally?
Yes, we ship worldwide from Japan. We use EMS, ePacket, SAL, and Airmail depending on the destination and package size.
Q: How long does shipping take?
- Japan (domestic): 1-3 business days
- Asia Pacific: 5-10 business days
- North America: 7-14 business days
- Europe: 7-14 business days
- Other regions: 10-21 business days
Q: How much does shipping cost?
Shipping costs are calculated based on item weight, dimensions, and destination. The exact shipping cost will be displayed at checkout before you complete your order.
Q: Will I have to pay customs duties or taxes?
International orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the buyer.
Returns & Refunds
Q: What is your return policy?
We accept returns within 30 days of delivery for unused, unopened items in original packaging.
Q: What if I receive a defective or wrong part?
If you receive a defective or incorrect part, please contact us within 7 days of delivery with photos. We will arrange a replacement or full refund including return shipping costs.
Q: How do I initiate a return?
Contact us with your order number and reason for return. We will provide return instructions.
Payment
Q: What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Shop Pay.
Q: Is my payment information secure?
Yes, all transactions are processed through Shopify Payments with SSL encryption. We never store your credit card information.
Contact
Q: How can I contact you?
You can reach us through our Contact Page. We typically respond within 1 business day (Japan Standard Time).